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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jay F

April 18, 2026

5  out of  5
rating by Jay F
"Laila was such an amazing person I love working with her"
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Sam Wilkinson

April 18, 2026

1  out of  5
rating by Sam Wilkinson
"I made my payment the other day. I let them know I made my payment. The lady I spoke with said my payment was declined. I tried to explain to her that the 1st payment was declined the second one went through. My bank says it went through on there State Farm app it shows it went through. She was rude, she was yelling at me telling me I didn’t pay my bill that I needed to make another payment. Just really unprofessional. I will be switching know because of the way this lady spoke to me the other day."
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Barbie Crawford

April 6, 2026

5  out of  5
rating by Barbie Crawford
"Laila was amazing! She worked really fast and made sure I had the best bundle deal for Home and Auto!"
We responded:
"Barbie, we're delighted to hear about your experience! We appreciate your business.! -Agent Kyndra"
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Evonte Mixon

April 2, 2026

5  out of  5
rating by Evonte Mixon
"The QUEEN Laila and the State Farm associates are ALWAYS appears to work with and ALWAYS go the extra mile for their clents."
We responded:
"Dear Evonte, Thanks for choosing us and leaving such a great review! Laila is awesome and always here to assist. -Agent Kyndra"
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Akintoye Adeshina

March 28, 2026

5  out of  5
rating by Akintoye Adeshina
"Kyndra and her team have been absolutely amazing to work with. They are very personable and always willing to go the extra mile to make sure our experience is good. Kyndra and her team were able to help my family and I with our vehicle, home, and life insurance policies, making the entire process smooth and stress free. I truly appreciate their professionalism, responsiveness, and dedication to their clients. I highly recommend Kyndra and her team to anyone looking for reliable and caring service."
We responded:
"Hi Akintoye! We appreciate your kind review. We strive to serve customers just like you! -Agent Kyndra"
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Danyal Henry

March 27, 2026

5  out of  5
rating by Danyal Henry
"Kyndra Mitchell is a very good State Farm insurance agent, very respectable very easy going, very helpful very reasonable I will highly recommend her to family and friends she’s definitely getting a five star from me"
We responded:
"Danyal, thank you for trusting us with your insurance needs! -Agent Kyndra"
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Diamond Alexander

March 27, 2026

5  out of  5
rating by Diamond Alexander
"Helped a lot with my coverage very professional"
We responded:
"Hi Diamond, we appreciate your kind review. -Agent Kyndra"
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Kailey robinette

March 27, 2026

5  out of  5
rating by Kailey robinette
"The Best Decision I Ever Made: Laila Changed My Life! I never expected purchasing life insurance to be such a positive, life-changing experience, but working with Laila exceeded every expectation. From start to finish, she made the process smooth, informative, and, above all, personal. Laila took the time to truly understand my situation, my family, and my long-term goals. She didn’t just try to sell me a policy—she educated me on my options, answered all my questions with incredible patience, and ensured I felt confident about my decisions. It was clear that her priority was my peace of mind, not just closing a deal. What sets Laila apart is her genuine kindness and dedication to her work. She brings a level of care and professionalism that is rare to find. Knowing that she’s guided by strong principles and truly wants the best for her clients gave me complete trust in her recommendations. Because of Laila, I now have the assurance that my family’s future is secure. The peace of mind she gave me is something I’ll always be grateful for. If you’re looking for someone who’s not just knowledgeable but truly invested in helping you protect what matters most, Laila is the perfect person for the job. Choosing her was one of the best decisions I’ve ever made, and I can’t recommend her highly enough! Edit!!!: This is an updated review because my first one honestly didn’t do justice. I already gave Laila 5 stars before, but somehow this experience was even better than that. Every time I work with her, she makes the whole auto insurance process feel effortless, which is huge because I normally get stressed just thinking about policies, coverage, and rates. Laila is incredibly knowledgeable, patient, and professional—she explains everything clearly, answers every question without making you feel rushed, and genuinely makes sure you understand all your options so you can make the best decision for your situation. I only ever work with Laila when it comes to my insurance, and that’s exactly why I keep coming back. She’s not just doing a job—she truly cares about her clients. She takes the time to listen, understands your needs, and ensures that everything is handled correctly and efficiently. It’s clear she takes pride in her work, and it really shows. I also want to give a special shout-out to her boss, Kyndra Mitchell. While I was in the office recently discussing my policy with Laila, Kyndra was so sweet and thoughtful with my three-year-old daughter, playing with her and keeping her entertained while I focused on paperwork. It was such a heartwarming touch and made the visit feel so welcoming and personal. You don’t often see that kind of genuine kindness in an office setting, and it really made the experience stand out. Laila’s combination of expertise, patience, and care makes her the kind of professional everyone wishes they had on their side when dealing with insurance. And the little extra warmth from Kyndra only adds to the experience, making it feel personal, comfortable, and genuinely pleasant. If you’re looking for someone you can trust with your auto insurance, Laila is hands down the best choice. This updated review is honestly just my way of saying that she continues to exceed expectations, and five stars simply aren’t enough to describe how amazing she is."
We responded:
"Thank you for your kind review! We appreciate your business and we're happy to hear about your great experience with Miss Laila. -Agent Kyndra"
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Dario Linske

March 27, 2026

5  out of  5
rating by Dario Linske
"Awesome service, Friendly and welcoming staff!"
We responded:
"Hi Dario! Thank you for your kind review. We are always happy to help! -Agent Kyndra"
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Todd Williamson

March 26, 2026

5  out of  5
rating by Todd Williamson
"Kyndra and Laila was very pleasant, professional, knowledgeable and Friendly. They took the time to thoroughly explain all my options, answered every question with patience, and made sure I felt confident in my decisions. What really stood out was their attention to detail and genuine care for finding the best coverage to fit my needs—not just selling a policy. The entire process was smooth, stress-free, and handled with the highest level of professionalism. I highly recommend them to anyone looking for reliable and trustworthy insurance service! Thank you ladies so much I’m looking forward to having a great experience by switching over."
We responded:
"Todd, Thanks so much for taking the time to share your positive experience! We truly appreciate your recommendation of Kyndra Mitchell State Farm Agency and will work hard to continue going above and beyond! -Agent Kyndra"
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Exist Loudly Prints

March 26, 2026

5  out of  5
rating by Exist Loudly Prints
"Awesome experience! Very friendly very helpful!"
We responded:
"Hi! We are always happy to help and appreciate your kind review. -Agent Kyndra"
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taee

March 16, 2026

5  out of  5
rating by taee
"I had a great experience! The customer service was amazing and everything was explained clearly. They were very friendly, patient, and took the time to answer all of my questions. You can tell they genuinely care about helping people and making the process smooth and stress free. I really appreciate the help I received and would definitely recommend them to anyone looking for great service!"
We responded:
"Hi! Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon. -Agent Kyndra"
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monkey worm

March 16, 2026

5  out of  5
rating by monkey worm
"Absolutely amazing service here the people are so nice and helpful"
We responded:
"Thank you for your kind review. -Agent Kyndra"
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Keith Mccormack

March 9, 2026

5  out of  5
rating by Keith Mccormack
"Kyndra and her staff are very friendly and quick to respond to my questions."
We responded:
"Hi Keith, Thanks for choosing us and leaving such a great review! We truly value your recommendation and are confident we can continue to provide excellent service in the future. Hope you visit us again soon! -Agent Kyndra"
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PRICELESS SQUAD

March 5, 2026

5  out of  5
rating by PRICELESS SQUAD
"Working with Laila to get insurance has been nothing but a breeze she has good customer service skills. Make sure I understand everything from my rate to what my plan includes. I just love working with her. Thank you for all your hard work."
We responded:
"Hi Princess! Thank you for your kind review. We appreciate your business! -Agent Kyndra"
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Courtnee Walters

March 5, 2026

5  out of  5
rating by Courtnee Walters
"I had the best experience Laila helped me out and got me a great rate and was very patient and friendly I would definitely would recommend going with them best customer service"
We responded:
"Hi Courtnee, we appreciate the time you took to give us such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. -Agent Kyndra"
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Chris Fiedler (Christopolis)

March 4, 2026

5  out of  5
rating by Chris Fiedler (Christopolis)
"Kyndra was incredibly personable, professional, and efficient in finding me the perfect plan. She guided me through every step, answered all my questions, and made the whole process feel effortless. I highly recommend her—she truly goes above and beyond!"
We responded:
"Chris, Thanks for the great review! We truly appreciate your business and will work hard to continue going above and beyond! We hope to continue exceeding your expectations with great service. We're here for you anytime! -Agent Kyndra"
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Jacob Sagala

January 31, 2026

5  out of  5
rating by Jacob Sagala
"Great experience Laila did a great job helping me out definitely recommend"
We responded:
"Thank you for your kind review. -KM"
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London Luster

January 29, 2026

5  out of  5
rating by London Luster
"She give me a great deal on everything"
We responded:
"Thank you! We appreciate your business! -Agent Kyndra"
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Roy Singleton

January 28, 2026

5  out of  5
rating by Roy Singleton
"Kyndra was extremely knowledgeable and took the time to educate me on the insurance options that made sense for my age and situation. She explained everything clearly and made the process easy and stress-free. I walked away confident, informed, and secure in my coverage. She represents her company very well, and I highly recommend working with her."
We responded:
"Hi, Roy, we appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future. -Agent Kyndra"
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Tommy Wronggs

January 27, 2026

5  out of  5
rating by Tommy Wronggs
"Very helpful gave a good quote I couldn’t resist thank you kyndra"
We responded:
"Thank you for your kind review! -Agent Kyndra"
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Detroitbay Police

January 26, 2026

5  out of  5
rating by Detroitbay Police
"Laila and Brande were a lot of fun! I'll be recommending all of my friends and family to this agency. Best state farm office on this side of heaven!"
We responded:
"Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience, and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon. -Agent Kyndra"
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Wisam Habeeb

January 25, 2026

5  out of  5
rating by Wisam Habeeb
"She does an amazing got me the best deals"
We responded:
"Wisam, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. Hope you visit us again soon! -Agent Kyndra"
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Shawn Dykman

January 22, 2026

5  out of  5
rating by Shawn Dykman
"Super friendly and helpful. Great prices, and easy to get coverage."
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Dakei Harvey

January 12, 2026

5  out of  5
rating by Dakei Harvey
"Very communicative. She knows exactly what she’s doing. Couldn’t ask for a person!!"
We responded:
"Dakei, Thank you for your kind review! -Agent Kyndra"